Frequently Asked Questions
Account Information Questions
What are the benefits of registration?
As a registered customer, you become entitled to special discounts and promotional pricing offers available only to internet customers. Our online shop is available 24/7, giving you the ability to shop and order when it's convenient for you.
How do I access my account information
You can access your account information by clicking on your account name at the top of the page that follows "You're logged in as:".
I already have an account with you. Do I need to register myself again on your web store?
No. If you already have an account with us, contact Customer Service; they will give you your login and password. You can then login and change your password.
What should I do if I forget my password?
If you are a registered user and have forgotten your password, you must call customer service to have your password reset.
Can I place an order without registering my account?
Before you place an order with us, you must register with us. We understand how valuable your time is and our registration has been designed to only take a few minutes. Once you have registered with us, your information will be stored to allow for quick ordering.
How do I make changes to an address in my list?
To edit an address, click on account Information. The details of your account are displayed. The Help Index below your addresses contains links to change the address listed.
Can I delete an address from my address list?
No. You cannot delete an address; but you can edit an existing address.
Billing Information Questions
What are my payment options?
We accept Visa, Mastercard, American Express, Discover, and Paypal. Should you wish to use a payment method that is not currently listed, please contact customer service for assistance. All transactions are conducted in U.S. dollars.
How can I place an order without using my credit card?
During checkout, you will have the opportunity to select your payment method. You do have the option to use PayPal if you don't wish to use a credit card; however, if the payment option you are looking for is not shown, please contact our Customer Service Department by phone or email for assistance.
What is a default credit card?
You may have specified more than one credit card in your account information. The default credit card is the card that will be charged with the value of your order unless you select another credit card to be charged for this order.
Can I change the expiration date of a credit card in my list?
Yes. To update credit card information, click on account information. Click on Credit Card Details button in the Account Info page. Select the card from the list and click on Update Credit Card button.
Can I have more than one billing address?
No. You cannot have more than one billing address. But you can change your billing address by editing it.
Will I be charged sales tax on my order?
The taxes on your order depend on your ship-to location. Sales tax will be added for any ship-to location in Missouri and Labor Law posters with a California ship-to location. You will be responsible for any other applicable taxes.
Shipping Information Questions
What is a default shipping address?
You may have specified more than one shipping address in your account information. The default shipping address is the address to which your order will be shipped unless you select another shipping address for this order.
Can I have more than one shipping address?
Yes. You can specify as many shipping addresses as you want.
How can I add a shipping address to my address list?
To add a shipping address, click on Account Information. The details of your account are displayed. Click on the Add New Shipping Address button to add a new shipping address.
Is there a way I can track my order?
Click on the Order Status link on the navigation bar above your cart details. If you know your order number, enter it and click the Submit button. To view multiple orders, enter the purchase order number, select the display type from the drop-down list, and specify the desired period. All the orders you have placed with us (both through the web and through other means) are listed. Click on the order number whose status you want to check. The order details are displayed along with the tracking numbers (if available) for the shipments made. To track a shipment, you can use the provided tracking number to track with the listed carrier. You may also call or e-mail customer service.
Order Processing Questions
How long will it take to receive my order?
We ship using UPS Ground so shipping depends on where you are located in relation to our warehouse in Missouri. For all shipping information please visit our shipping information page found here.
How do I check the status of my order?
To check the status of an order, click on the Order Status link. If you know your order number, enter it and click on the Submit button. To view multiple orders, select the display type from the drop-down list and specify the desired period. All the orders you have placed with us (both through the web and through other means) are listed. Click on the order number whose status you want to check. The order details are displayed along with the tracking numbers for the shipments made.
How do I cancel an order?
To cancel an order, you must contact customer service by phone or e-mail.